In order to add a new beneficiary to your account, please go to the Beneficiaries tab.
Click on Add Beneficiary in the top-right corner.
Select “Manually” in the drop-down menu
A pop-up will appear where you can enter the details for your beneficiary.
After you’ve entered their details, click Save and your new beneficiary will be created.
I WANT TO ADD A SECONDARY BENEFICIARY NAME
If your beneficiary has a trading name that is different from the account holder name, you can add it when you are creating the new beneficiary.
In order to do so, please type the Trading name in the field Name and then tick the below box Does the name of the beneficiary differ from the name on the bank account?. You will then be able to add the account holder name in the bank details section.
I WANT TO ADD AN EMAIL TO MY BENEFICIARY
If you want to add an email to your beneficiary in order to receive the notification of the payment, please tick the box Always send confirmation of payment to this beneficiary?
You can now add the email address and save the address by clicking the icon +:
If the email is added correctly, it will appear in the new field below Emails:
THE SYSTEMS WARNS ME ABOUT POTENTIAL FRAUD
It may happen that the country of the beneficiary is not the same as the country of where their bank account is located. In these cases, the platform will show an automatic message that suggests you to double check the bank details with your beneficiary.
If you wish to continue with the information you have been provided, please click on Save.
THE SYSTEM SAYS INVALID IBAN
If the system does not identify the IBAN you are using, it can be because the IBAN is not complete or incorrect. You should check that you have copied the IBAN correctly or double check directly with your beneficiary.
If the problem continues, please email firstname.lastname@example.org or contact us via Live Chat.